“TechExpress Systems was founded in 1999 with a better idea and a promise to every client: to be honest, accessible, respond quickly and do whatever it takes. That’s never changed and never will. Our team is committed to exceeding your expectations and I review all work to ensure a level of customer satisfaction rarely found these days but is alive and well at TechExpress Systems. It’s a big, important difference you’ll see in everything we do, and that’s my promise.”
– Jack Ping, Founder and Lead Technical Architect
CNE, MCSE, Server+, Network+, Security+, Microsoft Small Business Specialist
Expertise and experience you expect but personal attention that may surprise you.
Call us and we answer the phone; email us and we write you back. Your system will never be touched by an untrained newbie that knows nothing about you, but by an experienced pro with full information about your service history and all activities.
Our internal, proprietary database TechLogs has your service history details of the problem, our troubleshooting, our solution or why we don’t have one, and a log of all steps taken to find one. Not just for our internal use, it’s now online for clients to see.
We have nothing to hide. We are ethical in everything we do and happy to prove it.
If it breaks, we’re there, but it’s not enough to fix a problem in an emergency, our commitment is proactive and preventive maintenance to minimize and prevent issues before they occur. Our Managed Service Provider (MSP) programs monitor systems on an ongoing basis, with a fixed monthly price without ugly surprises.
An emergency is an emergency, and when you have one, the last thing you want is a recorded message, or to fill out a ticket online and wonder when or if you’ll hear from anyone. Call us and we answer; email or text and we write back. You’ll talk to your tech directly; we’ll deliver superior service fairly priced when you need it.